![]() ![]() Write this down somewhere as you will need to enter it as the reset password later. This will be a 12 digit number appearing on a sticker at the back of your phone. Step 2: Polycom Factory Reset without Passwordįirst you will need to look at the back of your phone to locate the MAC address. If this still does not work, we will go to the next step and perform a reset without the password. If using the above tool, be sure to use the -l parameter to generate lower case letters. ![]() ![]() Enter the admin password ( 456 by default).Scroll to the Settings (gear icon) and click on it.To perform a factory reset with the default (or a known) password do the following: So before we get started, it’s worth trying to do a factory reset with the default password of 456 in case it was never changed. If you purchased a Polycom phone used, it was previously deployed in a network environment that you didn’t manage or was provided by another cloud provider, unfortunately it’s likely that the password was changed. ![]()
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